4/13/21 phone conversation with patient services
around 3 pm spoke on the phone for the second time with 'Patient Services' representative, "Neil" at Legacy Health Good Samaritan. Asked about how to acquire a copy of recorded phone transcript from previous conversation (March 23rd, I believe) to which he told me that our conversations are not recorded for the protection of patient-privacy purposes. Asked if it is standard procedure to unknowingly usher patients that present with no acute distress into the emergency department with the only reasoning being that the requested department (Urgent Care) is not yet open for business. He quickly replied "yes" to this question but it seemed like he was trying to follow up that response with a "we cannot turn a patient away" approach. I keep telling them that informing a patient of the hours of operation for different departments is not 'turning away a patient.' When the sole service that a patient is requesting (and is in no acute distress) ...